Shipping Policy – Heycare

At Heycare, we keep things simple — from how our products work to how they reach you.

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Order Processing

• All orders are processed within 1–3 business days
• Orders placed on weekends or holidays are processed the next working day

Once your order is shipped, you will receive a tracking link via SMS/Email.

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Shipping Timeline

• Metro Cities: 2–4 business days
• Other Locations: 3–7 business days

Delivery timelines may vary slightly depending on your location and courier availability.

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Shipping Charges

• We offer free shipping on all orders.

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Cash on Delivery (COD)

• COD is available on select orders and locations
• Please ensure you are available to receive the order to avoid failed deliveries

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Order Tracking

Once shipped, you can track your order using the link shared with you.

If you face any issues, feel free to reach out to our support team.

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Delivery Delays

While we aim to deliver on time, delays may occur due to:

• High order volumes
• Courier delays
• Weather or unforeseen circumstances

We appreciate your patience in such cases.

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Incorrect Address / Failed Delivery

• Please ensure your address and contact details are accurate
• Orders with incorrect or incomplete addresses may be delayed or cancelled

If a delivery fails due to customer unavailability, re-delivery may be attempted based on courier policies.

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Damaged or Missing Items

If your order arrives damaged or incomplete:

• Contact us within 48 hours of delivery
• Share clear photos or an unboxing video for verification

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Need Help?

We’re here to assist you.

📧 support@heycare.in
🕒 Monday–Saturday, 10 AM – 6 PM